Health protocols in place

We follow government guidelines

Health First Certification Health First Certification

We Care About You

At The Island Hotel our top priority is you.

As the whole world continues to deal with the ongoing Covid-19 situation, we would like to assure you that one of our highest priorities this season is the health, safety, and security of our guests and team members COVID-19 has fundamentally changed the way we live and therefore we have taken the necessary measures and adjusted our daily operations, to fit within the new 'normal' at The Island Hotel.
In compliance with the Health Authorities guidelines & additional protocol implementations, we and a team of experts have carefully crafted The Island Hotel – We Care About You – in depth cleanliness- and disinfection programme, which is designed to ensure your safety and peace-of-mind at our accommodation from check-in to check-out.

What are the new protocols?

A new 22-step protocol is currently being introduced to our hotel. New cleaning and disinfection procedures, increased attention to safety incommunal spaces, protective equipment, and updated training for team members are included in the new protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. To learn more, read the outlined steps below:

Physical distancing
1. Physical distancing

Implement physical distancing measures throughout the hotel.

cleaning and disinfecting
2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

cleaning and facilities
3. In-room cleaning and facilities
  • Intensive room cleaning and sanitizing.
  • Guests can choose between daily, every 2nd day or no cleaning of their room. Their preference will be recorded upon arrival.
  • Room cleaning only when guests are absent.
  • Chambermaid cleaning will wear a uniform, gloves and mask.
  • Provide a clean and disinfected TV remote in an individually sealed and protective bag.
  • All additional items in rooms, including coffee & tea facilities, decorative pillows and bedding, room directory, pens, notebooks etc are removed from the rooms.
  • Hotel information, menus, price lists, health & safety measures on hotel channel on TV.
Protective barrier
4. Reception,
Check In / Check Out
  • Check in time: > 15:00 pm
  • Check out time: < 11:00 am
  • Protective screen at the front desk
  • Floors marked for distancing
  • Station with alcohol based hand sanitizer and gloves
  • Disinfected key cards, POS & pens
  • Luggage disinfection
  • Cash free environment
  • E-bill
Sanitizing stations
5. Sanitizing stations

Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.

Disinfect key cards
6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.

Air circulation
7. Air circulation

Improve air circulation processes to increase air quality.

Linens cleaning and disinfecting
8. Linens

Wash all linens at a high temperature for optimal disinfection.

Gym and Wellness area
9. Gym and Wellness Spa
  • Daily regularly disinfection cleaning, paying special attention to all high touch equipment.
  • Station with alcohol based hand sanitizer in Spa & Gym.
  • Indoor pool / Steam Bath / Hamman / Indoor Hydromassage not in operation
  • Deep sanitizing cleaning in between treatments
Common Areas
10. Common Areas
  • Scheduled disinfection cleaning, paying special attention to high-touch items.
  • Special guidelines for using elevators.
  • Stations with alcohol based hand sanitizers.
Air Condition
11. Pools / Beach
  • Safe distance of 2 metres between sunbeds & lounge chairs.
  • Disinfection of sunbeds after every single use.
  • There is a maximum amount of people allowed to swim in 1 pool at the same time. We will clearly state this by every pool.
  • Main pool : max 95 persons.
  • The Relaxing pool: max 26 persons.
  • The Infinity pool: max 20 persons.
  • Increased water quality controls in pools according to the Greek Public Health Rules.
Bars and restaurants
12. Bars and restaurants
  • Floor marked for distancing at entrance and at buffets areas.
  • Guest escorted to table for breakfast & dinner.
  • Protective screens on buffets.
  • Space between tables in restaurants and bars to provide physical distancing.
  • Menus & pens disinfected after every single use.
  • Station with alcohol based hand sanitizer in all restaurants & bars.
  • Cash free payment.
Team member PPE
13. Our team

Protective masks for all serving staff.

Food safety
14. Food safety

HACCP certified kitchen protocols further enhanced.
Adhere to the strict safety procedures while serving all food and beverages.

facilities in rooms
15. Coffee & Tea facilities in rooms

Remove all additional items in rooms, including coffee & tea facilities, decorative pillows and bedding, room directory, pens, notebooks etc.

Team training
16. Team training

Team Members have received an intensive training on comprehensive hygiene, Health & Safety and PPE use.

Team member temperature checks
17. Team member temperature checks

Administer daily temperature checks for team members.

Team member PPE
18. Team member PPE

All team members with personal protective equipment.

Methods of payment
19. Methods of payment

Offer cash-free methods of payment.

mask
20. Face Masks.

According to the General Secretariat for Civil Protection authorities, concerning Heraklion prefecture, from 01/09/20 06:00 till 30/09/20 06:00,the use of face masks is mandatory in enclosed as well as open spaces.

Shower
21. Shower rooms on departure day.

The shower rooms can not be offered this season.

Library
22. Library and Laptop corner.

The library and the laptop corner will not be available for safety reasons.

Food & Beverage outlets

The Island Hotel - The Kitchen

Breakfast:

Breakfast buffet is served by our staff daily 07:30 - 10:45
(restaurant closing at 11:00)
 

Dinner:

Dinner buffet is served by our staff daily 18:30 - 21:30
(restaurant closing at 22:15)
 

Restaurants and Bars:

  • The Stone day dining a la carte Restaurant: 10:00 - 17:30
  • The Stone Pool Bar: 10:00 - 17:30
  • Veranda Lobby Bar: 18:00 - 00:00
  • Tholos Pool Bar: 17:30 - 01:30
 

Please note that in the Buffet area’s, where the food is served, masks are obligatory. We will provide you with masks for the first day, and we kindly ask you to bring masks, sufficient for the complete length of your stay.

Fast Check-in Registration Form

For a safe and quick check-in, please print and complete our registration card prior to your arrival. Is requested 1 form per guest.

DOWNLOAD FORM

MANAGEMENT OF SUSPECTED CASES OF COVID-19

The hotel has an action plan to manage any possible or confirmed cases among guests or staff.

If a visitor or hotel employee shows symptoms compatible with COVID- 19 infection , the following applies:

  • 1. The doctor with whom the tourist accommodation cooperates is called to evaluate the incident.
  • 2. If the patient is in urgent need of hospitalisation he / she is referred to the relevant hospital, as a suspected case of COVID-19.
  • 3. If the patient shows mild symptoms, a sample for laboratory confirmation of COVID is obtained from the doctor.
  • 4. If the incident is assessed as possible COVID-19 by the examining doctor, the hotel health officer communicates IMMEDIATELY with the Greek National Public Health Organization, for instructions on how to deal with the suspected case.
  • 5. The patient with mild symptoms remains in his / her room until the results of the laboratory test are announced.
  • 6. During the above waiting period, the entry of staff into the patient's room is avoided, if there is no significant reason. If necessary, a staff member of the accommodation is advised to deal exclusively with the possible case.
  • 7. If confirmed as a case of COVID-19, the patient with mild symptoms is transferred to a special quarantine hotel* and is treated as a confirmed case of COVID-19 in the designated quarantine hotel or transferred to a hospital if additional treatment is needed. Or the patient will remain at our hotel within his room If the patient is not confirmed as a COVID-19 case, it is treated at the hotel with the instructions of the attending physician.
    * subject to change, according the Greek Public Health Guidelines instructions.
  • 8. The patient is transported with PPE (personal protective equipment) by private transport.
  • 9. If there is a companion of the patient who wishes to stay close to him to take care of him (eg spouse), he / she should be given a simple surgical mask and advised to wash his / her hands every time he / she comes in contact with secretions of the patient (eg saliva) and definitely before the attendant touches his / her face or eats or drinks.
  • 10. The patient’s contact details and his / her travel companion’s should always be recorded if consent is required for interventions where the patient cannot communicate.
  • 11. Used protective equipment (simple disposable surgical mask, gloves) should be discarded in a bucket and never used again.
  • 12. After disposing of protective equipment, hands should be thoroughly washed with soap and water. It is emphasized that the use of gloves does not replace hand washing, which is a very important means of prevention.
How is close contact (high exposure risk) defined with a COVID-19 case in a hotel?
  • A person who has had direct physical contact with a patient with COVID-19 (eg handshake)
  • A person with unprotected contact with infectious secretions from a patient with COVID-19
  • A person who had contact with a person in the same room as the suspect
  • A person who had "face to face" contact with a patient with COVID-19 at a distance <2 meters and for ≥ 15 minutes
  • A person who remained indoors with a patient with COVID-19 at a distance <2 meters and for ≥ 15 minutes
  • A passenger on the same aircraft, who was sitting at a distance of two rows of seats (in each direction) from the patient with COVID-19 infection, people traveling together or caring for the patient and crew members who served the specific part of the aircraft where the patient was sitting.

HEALTH FIRST

Health and Safety protocols are in place

Health First Certification

Considering the health and safety of our guests and staff as our top priority, we assure you that our integrated Health and Safety action plan foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19, in accordance to the World Health Organisation, the Greek Ministry of Health and local authorities.

We emphasize that the instructions can be modified according to the development of the epidemic and based on the decisions/circulars of the competent Ministries.

hotel
The Island Hotel

The hotel already follows and will continue to implement all legislative acts and Governmental orders to maintain its high standards of hygiene procedures throughout its property. As well as all the measures recommended by NPHO (National Public Health Organization) and the WHO (World Health Organization), for the protection against the COVID-19 outbreak, in order to provide all guests with a safe and healthy environment.

The Hotel shall not be held liable for any damage, whether to persons or property, and all the relevant losses, expenses and costs which the Guest shall incur or suffer due to illness caused by Coronavirus (COVID-19), any other contagious or infectious disease, virus or/and any variation of the above mentioned, during or after the Guest’s stay at the Hotel or in relation to or on the occasion of the provision by the Hotel of the service agreed herein. In case the Guest is obliged to extend his/her stay at the Hotel because of such illness, the Hotel shall not be liable to bear any expenses and costs pertaining to the Guest’s medical treatment and care, hospitality, nutrition or any other expense related, directly or indirectly, to the extension of the Guest’s stay at the Hotel.

DETAILED PREVENTION PLAN FOR EVERY AREA

    Health & safety Measures for our employees:
  • Increased focus on hand hygiene and strict personal hygiene policies for our team members.
  • Disinfectant applied during routine cleaning of guest-rooms, public spaces, Gym, SPA and meeting rooms
  • Staff equipped with appropriate consumables (hand sanitisers, masks, disposable gloves etc).
  • During service, the staff ( according to the law obligations) will use gloves and masks. Which will be changed regularly.
  • Staff will have to measure their temperature every morning as part of their individual responsibility. In case of fever they must stay at home and inform their supervisor. A thorough audit of the staff, can be followed according to the epidemiological outlook of the local community

High - Volume Touch points

Public areas:
  • Increased cleaning and disinfection across all high volume touch points such as for example WC’s, entrances / exits, front desk, public areas, as well as exposed surfaces such as door handles, card terminals, and elevator buttons with anti-bacterial liquids.
  • Provision of dispensers with disinfectant solution at hotel entrances, lifts, WC’s, Gym, SPA, Game room & Restaurants.
  • All cleaning and disinfectant materials used are non-toxic.
Reception:
  • Hand disinfection is indicated after exchanging objects (room key-cards, pens, money, credit cards etc) with staff.
  • Reception surfaces are regularly disinfected.
  • Group check-in of more than 2 guests at a time is not allowed.
  • It is important for guests to maintain social distancing whilst in the hotel.
  • A disposable pen will be given to each upon arrival. The guest is kindly asked to use this pen to sign for receipts at all departments in the hotel.
  • Minimum physical contact between the guest and staff. Guests should pay all used services contactless via a credit / debit card. The invoice can be send through email.
  • Where possible, regarding any queries the guests should speak to reception via the phone from your room (dial 9 from your room) and avoid the contact directly in the lobby area.
  • Hotel check- in: > 15:00 PM. Hotel check: < 11:00 AM
  • Where possible, guests are to enter the hotel premises through doors that are propped open, are automated, or manually operated by an employee wearing the correct protective gear. We ask guests to avoid touching any public handrails throughout their stay.
  • The suitcases should be left in front of the hotel, so that they can be disinfected before taken to guests room, either by porter or by guest.
  • Floors will be marked for distancing
Lobby Area:
  • The furniture in the lobby and all public areas will be re-arranged in order to ensure the social distancing measures between guests.
  • The lobby area will be sanitised several times during the day. Any hard surfaces (handles, tables, glass surfaces, elevators etc) will be disinfected using an appropriate disinfectant.
  • Daily natural ventilation of lobby and public areas.
Elevators:
  • Elevators can only be used by 1 person, families or guests of 1 room at a time.
  • Guests are advised to take the stairs.
Restrooms / Toilets:
  • Every touch point (door handles, switches, bathroom handles, toilet flush, shower control, taps, toilets, dispensers) is regularly disinfected in the restrooms / toilets.
  • Alcohol-based hand gel will be available in every restroom
  • Every sink will be well-stocked with soap and tissues for hand washing.
  • Trash can placed near every exit will make it easy for guests to discard tissues, paper towels etc
Disinfection of Rooms before each arrival:
  • Complete disinfection of rooms and bathrooms
  • Specific sanitation consideration will be paid to the following guest rooms areas using disinfectant, according to Greek Public Health Organisation guide:
    • Desks, all hard surfaces, tables and chairs
    • Phones, remote controls and thermostats
    • Doors and doorknobs
    • Electric appliance - fridge.
    • Bathroom fixtures, hardware and handles.
    • Bathroom sink, toilet seat & flush, shower control, tap
    • Bathroom vanities and accessories ( hairdryer etc)
    • Windows, mirrors and frames
    • Lights and switches
    • Wardrobes, hangers and other amenities
    • Hotel information, menus, price lists, health & safety measures on the Information hotel channel on TV.
    • Unused disposable items such as toilet paper rolls and cups are discarded.
    • Cleaning staff should not come in contact with the guests and should clean the room when guests are not in the room.
    • For handling and sorting of linen, the guidelines are strictly followed.
    • Bed linen from customer rooms that may be contaminated are kept in separate labeled bags and washed at temperatures 60-90 degrees.
    • Bed scarfs and bedspreads are frequently washed and all furniture made out of fabric is disinfected with steam cleaners
    • Ventilation of rooms
    • All additional items in rooms, including coffee & tea facilities, bathroom amenities, decorative pillows and bedding, room directory, pens, notebooks etc are removed from the rooms for safety reasons.

FOOD SAFETY PROTOCOLS

Operation at reduced capacity:

Reduction of seating capacity in our F&B outlets to maintain social distancing rules

Arranging of tables to maintain the social distancing rooms

Room service is strongly suggested to guests who don’t feel well but can be offered to any guest that wishes to dine in privacy.

Food Safety standards:

High standards of food safety and hygiene according to HACCP procedures

Chefs and their teams in the kitchens keep all the protective measures regarding Covid-19 disease ( personal hygiene, work uniforms, hand gloves, face masks, avoid close contact)

Collaboration with certified suppliers

BASIC HYGIENE GUIDELINES FOR GUESTS

Assuming that everyone is potentially infectious:

Good infection control begins with assuming everyone is potentially infectious and following proper procedures at all times to reduce transmission of infection:

  • Effective hand hygiene is the greatest single measure that our guests can take to prevent the spread of pathogens.
  • Our staff will always help our guests to maintain their levels of personal hygiene by ensuring the continuous supply of soap shower gel, personal care products and alcohol based hand gels available in common areas.
When you cough or sneeze, you should cover your mouth with a disposable tissue or use your elbow. You should dispose of used tissues and perform hand hygiene after used tissue disposal. Avoid touching your eyes, nose and mouth with unwashed hands.
Social distancing actions include limiting large groups of people coming together. Members with medical conditions may wish to avoid a congregate setting as a gym.
If you don’t feel well, you should call the reception requiring for a doctor and stay in your room. Upon departure, guests are explicitly requested to immediately notify our hotel if they develop symptoms associated with Covid-19, within 14 days following departure.
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